Term And Conditions

Welcome to Ohana Stitch! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before making any purchase. If you do not agree with these terms, please refrain from using our website.

1. General Information

  • This website, Ohana Stitch, is operated by our U.S.-based company. Throughout the site, the terms “we,” “us,” and “our” refer to Ohana Stitch. By visiting our website and purchasing products from us, you engage in our “Service” and agree to be bound by these terms.
  • Our store is hosted on WooCommerce, and all transactions are processed through secure payment gateways to protect your personal information.

2. Products

  • Ohana Stitch specializes in selling Stitch-themed pillows and blankets (“Products”).
  • We make every effort to accurately display the colors and images of our products on the website. However, we cannot guarantee that the appearance on your screen will be completely accurate due to variations in monitor displays.
  • All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.

3. Pricing and Payment

  • All prices are listed in U.S. dollars (USD) and are subject to change without notice.
  • We accept a variety of payment methods, including major credit cards (Visa, MasterCard, etc.) and Apple Pay.
  • Taxes and shipping fees are calculated at checkout and are not included in the listed product prices unless otherwise stated.

4. Order Process

  • Upon placing an order, you will receive an email confirmation. This does not guarantee order acceptance. We reserve the right to cancel or refuse any order for reasons such as product availability, errors in pricing or product information, or issues with payment.
  • If your order is canceled, we will notify you via email and process a full refund of any payments made.

5. Shipping and Delivery

  • We ship within the U.S. and to select international locations.
  • Shipping times may vary depending on your location. Estimated delivery times are provided at checkout, but we cannot guarantee specific delivery dates.
  • Once your order has shipped, you will receive a confirmation email with tracking information. We are not responsible for any delays caused by shipping carriers, customs, or other unforeseen circumstances.

6. Return and Refund Policy

  • We want you to be satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of receipt for a refund or exchange, provided the product is in its original condition, unused, and in its original packaging.
  • To initiate a return, please contact us at support@ohanastitch.com. We will provide you with return instructions. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds will be processed within 7-10 business days after we receive the returned item.

7. Intellectual Property

  • All content on the Ohana Stitch website, including but not limited to images, logos, product designs, and written content, is the intellectual property of Ohana Stitch and is protected by copyright and other intellectual property laws.
  • You may not reproduce, distribute, or use any content from our website without our express written consent.

8. User Accounts

  • Customers may create user accounts to streamline the purchase process. You are responsible for keeping your account information confidential, including your password.
  • We reserve the right to suspend or terminate any account if we believe it has been compromised or is being misused.

9. Limitation of Liability

  • To the fullest extent permitted by law, Ohana Stitch shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products.
  • In no case shall our total liability exceed the amount paid for the product giving rise to the claim.

10. Changes to Terms and Conditions

  • We reserve the right to modify or replace these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to this page. It is your responsibility to review these terms periodically for any updates.
  • Continued use of our website after any changes implies acceptance of the updated terms.

11. Governing Law

  • These Terms and Conditions and any separate agreements related to the sale of products through Ohana Stitch are governed by and construed in accordance with the laws of the United States. Any disputes arising out of these terms will be resolved under U.S. jurisdiction.

12. Contact Information